Shipping Policy

At dwah.online, we strive to ensure your shopping experience is smooth and seamless. Below, you will find all the details related to our shipping process.

1. Order Processing Time

• Processing Time: Orders are typically processed within 1-3 business days after the order is placed. During high-demand periods (e.g., holidays), processing may take up to 5 business days.
• Order Confirmation: You will receive an email confirmation once your order has been successfully placed.

2. Shipping Methods and Time

We offer reliable and efficient shipping methods to deliver your products safely.

• Standard Shipping (within Sweden): 5–7 business days.
• International Shipping: 7–14 business days (depending on the destination).
• Courier Partners: We collaborate with trusted courier services to ensure timely deliveries. Tracking information will be shared via email once your order is dispatched.

3. Shipping Charges

• Within Sweden: Free shipping for all orders.
• International Orders: Shipping charges vary depending on the delivery location and package weight. Shipping costs will be calculated at checkout.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this to track your shipment status. If you do not receive a tracking email, please check your spam folder or contact us at dwahcustomercare@gmail.com.

5. Customs and Import Duties

For international orders:

• Any customs or import duties applied once the package reaches its destination are the responsibility of the customer.
• Delays caused by customs are beyond our control, but we will provide support where possible.

Return and Refund Policy

At dwah.online, your satisfaction is our top priority. If you’re not satisfied with your purchase, we’re here to help.

1. Return Eligibility

• Returns are accepted within 30 days of receiving the product.
• Items must be unused, in their original packaging, and in the same condition as received.
• Certain items (e.g., personalized products or sale items) may not be eligible for returns. Refer to the product description for details.

2. Return Process

• Contact our customer service at dwahcustomercare@gmail.com to initiate a return.
• Provide your order number, reason for return, and any relevant details.
• Once approved, we will share the return address and instructions.

3. Return Shipping Costs

• For returns due to defects or incorrect items: We will cover the shipping cost.
• For voluntary returns (e.g., change of mind): Customers are responsible for return shipping fees.

4. Refunds

• Refunds will be processed once the returned item is received and inspected.
• Refunds will be credited to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to reflect in your account.
• Shipping charges (if any) are non-refundable, except in cases where the return is due to our error.

5. Exchanges

• If you need to exchange an item (e.g., for a different size or color), please contact us at dwahcustomercare@gmail.com. Exchanges are subject to availability.
• If the desired item is unavailable, we will process a refund instead.

6. Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
• Downloadable digital products
• Health and personal care items (e.g., cosmetics, undergarments)

Additional Information

• Lost or Stolen Packages: We are not responsible for lost or stolen packages. Please ensure the delivery address provided is accurate.
• Damage During Shipping: If your product arrives damaged, email us within 48 hours of receiving the package with pictures and order details.

If you have any further questions or need assistance, please feel free to reach out to our customer service team at dwahcustomercare@gmail.com. We’re happy to help!