Return and Refund Policy for dwah.online

At dwah.online, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy carefully.

1. Returns

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original condition, and with all original packaging intact.
• The return request must be initiated within 14 days of receiving the item.
• Certain items are non-returnable, such as:
  • Perishable goods (e.g., food, flowers).
  • Custom or personalized items.
  • Intimate items (e.g., undergarments, swimwear) for hygiene reasons.
  • Sale or clearance items.

Process for Returns

1. Contact us at dwahcustomercare@gmail.com to initiate the return. Please provide the following information:
   • Order number.
   • Reason for return.
   • Photos of the product, if damaged or defective.
2. Once your request is reviewed and approved, we will provide you with instructions for returning the item.
3. Customers are responsible for return shipping costs unless the product was defective or incorrect.

2. Refunds

Eligibility for Refunds

Refunds will be issued under the following conditions:

• The returned item meets the eligibility criteria mentioned above.
• The product is damaged during shipping or is defective upon arrival.
• The item you received is not what you ordered.

Refund Process

1. Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
2. If approved, refunds will be processed to your original payment method within 7-14 business days.

Partial Refunds

Partial refunds may be granted under the following circumstances:

• Items not in their original condition, damaged, or missing parts due to reasons not caused by us.
• Returns initiated after the 14-day return window.

3. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at dwahcustomercare@gmail.com and follow the return process.

4. Cancellations

Order Cancellation Policy

• Orders can be canceled within 24 hours of purchase for a full refund.
• Orders cannot be canceled once they have been processed or shipped.

5. Non-Refundable Items

The following are non-refundable:

• Gift cards.
• Downloadable software products.
• Any items explicitly mentioned as “non-refundable” on the product page.

6. Shipping for Returns

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

• Email: dwahcustomercare@gmail.com
• Response Time: We aim to respond to all inquiries within 1-2 business days.

8. Additional Notes

• Refunds may take additional time to reflect in your account depending on your bank or payment provider.
• We reserve the right to refuse returns or refunds that do not meet the criteria outlined above.

This policy ensures transparency while protecting both your business and your customers. Let me know if you'd like further customization!